Effective date: 25 July 2026
1. No physical shipping
Practice Test Builder sells only digital products, including downloadable WordPress plugin files and pre-created practice-test bundles. We do not dispatch products by post, courier or any other physical shipping method. No physical shipping charge applies.
2. How products are delivered
After Razorpay confirms a successful payment and the WooCommerce order is completed or otherwise approved:
- download access is normally added instantly to the customer’s WooCommerce My Account area; and
- an order or download email is sent to the registered checkout email address.
The Pro plugin order may also provide a license key, activation information or related commercial entitlement through My Account, order email or both.
3. Delivery timing
Most successful orders are delivered immediately. A short delay may occur because of payment confirmation, fraud or security review, server maintenance, email-provider delay, internet disruption or another technical event. An order that remains pending, failed or on hold is not treated as successfully delivered until payment and order approval are complete.
4. Finding your download
If you do not see the delivery email:
- sign in to the account used at checkout and open My Account > Downloads or the relevant order;
- check the spam, junk, promotions and quarantine folders for the registered email address;
- confirm that payment was successful and that the checkout email address is correct; and
- if access is still unavailable, email support@practicetestbuilder.com with your order number and registered email address.
5. Customer responsibility
You are responsible for entering a valid and accessible email address, protecting your customer account and downloading files to a secure device. Do not publish or share account credentials, secure download links or commercial license keys.
If you entered an incorrect email address, contact support with information that reasonably verifies the purchase. For security, we may require additional verification before changing account or order details.
6. Download availability
The number of downloads, download-link validity, license activation limit, update period and support period—if limited—are stated on the product page, checkout, order record or My Account area. Customers should keep a secure backup of downloaded files. Continued access through My Account is not a substitute for the customer’s own backups.
7. Delivery failures and corrupted files
If a paid product is not delivered, the wrong product is supplied or a download is corrupted or unusable as delivered, notify us promptly. We will verify the order and provide re-delivery, a replacement, a corrected file, technical assistance or another remedy appropriate under our Refund & Returns Policy and applicable law.
8. International digital delivery
Digital products may be purchased from supported international locations, subject to payment availability, sanctions, export restrictions and applicable law. Customers are responsible for having internet access and a compatible system. Taxes, currency conversion and payment-provider charges may vary by location.
9. Contact
For delivery assistance:
Practice Test Builder
Gurwinder Singh
79, Bathinda, Punjab, India
support@practicetestbuilder.com